CAN I BRING MY OWN DESIGN OR REFERENCES?
Clients may share inspiration images during the consultation.
References are used strictly as aesthetic direction and are not replicated.
WHAT IS INCLUDED IN A BRIDAL COMMISSION?
Bridal commissions include:
— Design consultation
— Fabric sourcing
— Toile (prototype) development
— Scheduled fittings
All gowns are developed using couture techniques and crafted entirely in-house.
HOW FAR IN ADVANCE SHOULD I BOOK?
Corsetry
We require at least 2 weeks of advance booking.
Production time is 7–10 days, depending on the style and level of detail.
Bridal
We recommend contacting the atelier at least 3 months before your date to secure availability.
Early inquiries are always encouraged.
WHAT MEASUREMENTS ARE REQUIRED?
All corsets are made-to-measure using our Size Chart and a measurement form provided by the atelier.
Bridal
A complete measurement profile is required, taken in person or through a guided virtual appointment.
Virtual measurement guidance is available for all clients; however, in-person fittings are only offered in Puerto Rico
WHAT IF I NEED ALTERATIONS?
Alterations are included as part of the in-person fitting process.
Any adjustments requested after delivery may incur an additional fee.
International clients
Since fittings are not available for clients outside Puerto Rico, we are unable to offer alterations once the piece has been delivered.
Please ensure your measurements are submitted accurately.
WHEN IS PAYMENT PROCESSED?
A 50% non-refundable deposit is required to reserve atelier time, secure materials, and begin production.
The remaining 50% is due at pickup or prior to shipment.
CAN I CANCEL OR MODIFY MY ORDER?
TORMOS pieces are produced exclusively to order, and work begins shortly after the deposit is received.
If you wish to cancel before the atelier has initiated labor or allocated materials, please contact us immediately. In exceptional cases, a partial deposit refund may be considered.
Design modifications are only possible during the toile (prototype) stage. Once the final fabric has been cut, no changes are possible.
DO YOU OFFER RETURNS OR EXCHANGES?
Due to the custom and made-to-order nature of our work, all sales are final.
Returns or exchanges are not available.
ARE RUSH ORDERS ACCEPTED?
Rush requests are evaluated on a case-by-case basis and may be accepted depending on atelier availability.
Additional fees apply.
WHERE DO YOU SHIP?
We ship internationally.
Shipping rates and estimated delivery times vary by region.
Any taxes, duties, or import fees required by your destination country are the responsibility of the client.
Force Majeure
Unexpected events may affect shipping, including natural disasters, government restrictions, labor strikes, or transportation interruptions.
If such events occur, we will inform you promptly and take every reasonable step to minimize their impact.
HOW MUCH DOES SHIPPING COST?
Shipping is calculated based on your location and the items in your order.
Express shipping is available upon request; however, it does not shorten production time.
DO YOU OFFER VIRTUAL CONSULTATIONS?
Yes. Virtual consultations and measurement guidance are available for clients outside Puerto Rico or unable to visit the atelier in person.
Please visit our Contact page to schedule.