FAQ
When is payment processed?
All orders are charged in full at checkout to confirm your purchase.
Can I modify or cancel my order?
In-stock pieces may be modified or canceled before shipment.
Made-to-order pieces may be canceled within 24 hours of purchase.
Rush orders are partially refundable (50%) once production has begun.
To request changes, email sales@houseoftormos.com with your order number.
What is the shipping timeline?
In-stock pieces ship within 1–2 business days.
Made-to-order pieces may take up to 6 weeks before dispatch.
How long does production take for custom work?
Lead times vary based on atelier availability. Early inquiries are recommended.
Estimated minimums:
• Bridal: 6 weeks
• Gowns & Corsetry: 4 weeks
• Rush requests may be accommodated with additional fees.
Is express shipping available?
Yes, upon request. Please note: this does not affect production time.